Last Updated: July 2026

At PCS & KEYS, customer satisfaction is important to us. We take pride in designing, building, and delivering high-quality custom computers, mechanical keyboards, and technology products. This Refund Policy explains when refunds, returns, exchanges, and order cancellations may be available.

By placing an order through pcsandkeys.com, you acknowledge that you have read, understood, and agree to this Refund Policy.

 

 

Every custom computer and keyboard built by PCS & KEYS is assembled, tested, and inspected before shipment. Because many of our products are built to customer specifications, not all purchases are eligible for cancellation, return, or refund.

Whenever possible, our team will work with you to resolve any concerns fairly and professionally.

 

 

Orders may be cancelled before production or fulfillment begins.

Once assembly, customization, testing, or production has started, cancellation may no longer be possible because materials and labor have already been committed to your order.

If an order qualifies for cancellation before production begins, any eligible refund will be processed to the original payment method.

 

 

Custom-built desktop computers are assembled specifically for each customer.

Because these systems are personalized and built to your selected specifications:

• Custom-built computers are generally not eligible for return or refund simply because you changed your mind.

• If your system arrives damaged, defective, or does not substantially match the confirmed order, PCS & KEYS will work with you to repair, replace, or otherwise resolve the issue in accordance with this Refund Policy and our Warranty Policy.

• Any approved return must receive prior authorization before being shipped back.

 

 

Custom mechanical keyboards are assembled according to each customer’s selected options.

Due to their personalized nature:

• Custom keyboards are generally not eligible for return due to preference changes.

• Approved warranty issues will be handled under the PCS & KEYS Warranty Policy.

• Manufacturing defects reported within the applicable warranty period will be evaluated for repair, replacement, or other appropriate resolution.

 

 

Eligible non-custom products that have not been used, installed, modified, or damaged may qualify for return within the return period specified by PCS & KEYS.

Returned products must generally:

• Be in original condition

• Include original packaging

• Include all accessories

• Include manuals and documentation when applicable

• Show no signs of misuse or damage

Returned products that do not meet these conditions may not qualify for a refund.

 

 

Marketplace items sold by independent sellers may have different return policies.

Customers should carefully review each listing before completing a purchase.

Unless otherwise stated, Marketplace sellers are responsible for handling returns and refunds for their own listings.

PCS & KEYS may assist in resolving disputes when appropriate but is not automatically responsible for refunds involving third-party Marketplace sellers.

 

 

All purchases made through PCS & KEYS Weekly Auctions are considered final unless:

• The item arrives damaged during shipping.

• The item received materially differs from its description.

• Applicable consumer protection laws require otherwise.

Winning bidders are encouraged to carefully review auction descriptions before placing a bid.